Privacy Policy

Last updated: April 11, 2026

This Privacy Policy explains how IEMT LAB EOOD, operating under the trade name iEMT Lab, collects, uses, stores and protects personal data submitted through this website and related inquiry, quote request and configuration request flows.

By using this website or submitting information through any of our forms, you acknowledge that you have read this Privacy Policy.

1. Data Controller

Legal entity: IEMT LAB EOOD
Trade name: iEMT Lab
UIC / EIK: 208768623
Registered address: Bulgaria, Karlovo 4300, Aleksandar Stamboliyski 21, Entrance A, Floor 2, Apartment 5
Email: contact@iemt-lab.com
Phone: +359893542287

The legal entity name, UIC/EIK, registered address and active company status correspond to the company profile provided in the referenced business registry source.

2. What Personal Data We Collect

We collect personal data that you voluntarily submit through our inquiry, quotation request, contact and configuration forms.

Depending on the form you use, this may include:

company name
contact person / full name
email address
phone number
country or region
intended use
quantity
timeline
topic
message or inquiry details
confirmation that you agree to follow-up communication, where applicable

We may also collect limited technical information necessary for the operation and security of the website, such as IP address, browser information and basic website usage data.

3. How We Use Personal Data

We use personal data for the following purposes:

to respond to inquiries
to review product, service or configuration requests
to prepare and send quotations
to communicate with potential customers
to follow up on submitted inquiries
to maintain related business correspondence
to protect the website and maintain its security
to comply with legal obligations where applicable

We do not collect personal data through these forms for unrelated marketing purposes unless this is separately stated and separately consented to.

4. Legal Bases for Processing

Where applicable under the GDPR, we process personal data on one or more of the following legal bases:

steps prior to entering into a contract, when you request a quote, submit a product inquiry or ask for a custom configuration
legitimate interests, including handling business communications, maintaining inquiry records and protecting our website and operations
consent, where this is specifically requested, such as where a form requires explicit follow-up consent

5. How Data Is Submitted and Stored

Personal data submitted through our website forms is transmitted to our business email and is processed internally for inquiry handling, quotation preparation and customer communication.

We may also use website hosting, platform and email service providers where necessary for the operation of the website and our communications.

6. Data Sharing

We do not sell personal data.

We may share personal data only where necessary with service providers supporting website hosting, website infrastructure, email communication or technical maintenance, and only to the extent necessary for those purposes.

We may also disclose personal data where required by applicable law or where necessary to establish, exercise or defend legal claims.

7. International Transfers

If any service provider involved in hosting, website infrastructure or communication processes personal data outside the European Economic Area, we will rely on appropriate safeguards required by applicable law, such as Standard Contractual Clauses or another lawful transfer mechanism.

8. Data Retention

We retain personal data submitted through inquiry and configuration forms for as long as necessary to:

respond to the request
prepare and send quotations
maintain related business correspondence
comply with legal obligations
establish, exercise or defend legal claims, where necessary

If the inquiry develops into a commercial relationship or contract, relevant information may be retained for the period required for contract performance, accounting, tax, legal and record-keeping obligations.

9. Your Rights

Subject to applicable law, you may have the right to:

request access to your personal data
request correction of inaccurate personal data
request deletion of personal data
request restriction of processing
object to processing in certain cases
request portability of personal data, where applicable
withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at contact@iemt-lab.com.

10. Complaints

If you believe your personal data has been processed unlawfully, you may contact us first at contact@iemt-lab.com.

You also have the right to lodge a complaint with the competent data protection authority in Bulgaria.

11. Cookies and Similar Technologies

This website may use necessary technical cookies required for core website functionality and security.

If analytics or additional non-essential cookies are used, these should be described in a separate cookie notice or cookie section, together with the applicable consent mechanism where required.

Please note that personal data submitted through inquiry or contact forms is not the same as cookie data.

12. Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse or unlawful disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational or website-related changes.

The updated version will be published on this page together with the revised "Last updated" date.

14. Contact

If you have any questions about this Privacy Policy or our data handling practices, please contact:

IEMT LAB EOOD Trade name: iEMT Lab
Email: contact@iemt-lab.com
Phone: +359893542287
Address: Bulgaria, Karlovo 4300, Aleksandar Stamboliyski 21, Entrance A, Floor 2, Apartment 5